About Us

Why Choose Telematics?

We've been in business for over 14 years and are one of the oldest PI Firms in Saskatchewan. Most other firms come and go and can't offer the same peace-of-mind or security that we do. Our services are always handled with the utmost discretion and care. We have the experience and resources our competitors just can't offer.

Why Choose Telematics?

Who we are

Telematics-Online Research and Investigation is a licensed and bonded Canadian private investigation firm founded in 2003. Our headquarters are located in Regina, Saskatchewan. We specialize in all areas of private and commercial operations both at home and abroad. We have undertaken and overseen thousands of investigations in over 100 countries during that time.

We are considered one of the foremost investigative and intelligence gathering agencies in Canada. We connect the world to Canada and Canada to the world in both an investigative and risk management capacity utilizing our ever-evolving network of agents, subcontractors and through a multitude of specialized partnerships and trusted sources.

Telematics-Online maintains collaborative and good-standing relationships with investigators and intelligence sources and agencies domestically and we maintain a vast network of affiliated offices throughout the Americas, Africa-Eurasia & Australia. With such a large network, it is possible for us to assist clients with nearly any type of assignment, anywhere on the globe, in a timely, cost-effective and professional manner.

Our trusted employees, agents, partners and other proprietary assets have all been meticulously screened and recruited from a myriad of backgrounds including government, law enforcement, military, forensic and risk management disciplines. Access to partners with such well-rounded and wide-ranging capabilities allows us to provide the level of service, experience and expertise required by even our most demanding clients.

Our Skills

Feedback is crucial to our success. In 2016 we sent a blind survey to our clients in an effort to determine our core strengths and look for areas in which we can improve our services and client expectations. This has formed an integral part of our corporate improvement plan.

Responsive: Provided Ongoing Communication with Me/My Organization 89.20 %

Ethical: Instilled Trust & Integrity While Handling My/Our File 96.40 %

Professional: Knowledge & Competence of Investigator(s) 92.10 %

Listened To & Understood My/Our Organizations Needs 89.70 %

Discreet: Valued My Privacy & Security At All Times 99.99 %

Cost Effective: Felt Services Provided Were an Investment 96.40 %

I Would/My Organization Would Recommend Their Services to Others 99.99 %

Years in Business

Surveillance Hours Logged

Subjects Located

Cases Closed

The Telematics Way

Our Philosophy

We believe all clients have a choice when it comes to selecting the right private investigation agency or risk management firm. Many investigators today (depending on the jurisdiction in which they operate) are generalists; untrained, inexperienced, unregulated and unlicensed and practice in areas where they have no quantifiable expertise.

The Investigators at Telematics-Online Research & Investigation only perform private investigation, risk management and intelligence gathering functions. Put simply, it’s all we do. Our mission statement, vision statement, and our core values capture the essence of who we are, what we do, and why we are the right choice for you or your organization.

Our Mission

The mission of Telematics-Online Research & Investigation is threefold: The first is to be Saskatchewan’s leader in the field of private investigation enabling our clients to make informed decisions and reach constructive long-term outcomes. The second is to be the gateway for clients seeking investigative services outside of Canada or international clients seeking assistance within Canada through our collaborative partnerships with hundreds of assets worldwide under the CanadianPI branding of our founder. Finally, we are committed to satisfying the unique objectives of each client by providing solutions customized to individual needs.

Our Vision

Our vision is to be a global leader in an investigative and risk management capacity and provide advice to clients to improve their decision making abilities, while mitigating risk and exposure in a result-oriented environment. We strive to be the standard for excellence in the field of private investigation.

Our Core Values

The approaches we employ to fulfill our MISSION and achieve our VISION:

Earning the trust, respect, and loyalty of our clients;
Providing our clients with prompt, efficient and effective solutions;
Always being accessible and responsive to clients;
Handling client needs with honesty, integrity, fairness, compassion, courtesy and diligence;
Retaining the brightest, talented, most experienced specialists;
Listen to clients and comprehend the challenges they face and solutions they seek;
Constantly challenge conventional wisdom of rendering investigative services by nurturing creative thinking and promoting innovation;
Employ technical expertise and state-of-the-art tools in devising ways to meet our clients evolving needs;
Promote and build amicable relations among business partners, regulatory agencies and associations from a position of strength and based on trust, respect and mutual understanding.

What our clients are saying…

I recently had the opportunity to work with you in the search of my birth father and his family which turned out better than I could have hoped for. Your guidance and insight into the process and what I might find at the end of my search was spot on. I could not have done this without your help. I must admit I went into this with some trepidation but any concerns I may have had quickly vanished with both your professional and personal handling of this case.

Greg Hunt
Niagara Falls, Ontario
Wanted to take the time to thank you and your investigators for the recent investigation you conducted on behalf of Sears Canada Inc. Your professionalism in the handling of a delicate situation plus the detailed summary you provided at the conclusion was exactly what we had hoped for. Thanks again!

Barry Hopkins
Sears Canada Inc