Code of Ethics

Uncompromising Character,

"Doing the right thing doesn't automatically bring success. But compromising ethics almost always leads to failure"

Impeccable Reputation

Uncompromising Character,

"Doing the right thing doesn't automatically bring success. But compromising ethics almost always leads to failure"

Impeccable Reputation

Code of Conduct

Telematics-Online Research & Investigation, in an effort to protect and advance the standards of the investigative and risk management industries, have adopted the following Code of Ethics so that our clients and the general public can be assured that certain guidelines will be followed in all assignments:

All persons and organizations involved on our behalf in any investigation will adhere to our Privacy Policy, other internal and external guiding protocols and policies and those as set-forth in our investigative service agreement;
The Privacy Officer for Telematics-Online will conduct due diligence before any investigation is commenced to ensure the identity of the client, and that the investigation is for a lawful purpose;
No information shall be collected or stored for personal reasons;
No false or misleading claims or statements shall be made by any staff member regarding our qualifications or abilities, or about the qualifications or abilities of any other investigative body. No unqualified opinions will be provided;
All staff members shall immediately disclose to the Privacy Officer any conflict of interest regarding an investigation, and the Privacy Officer shall immediately take the required action to ensure that this conflict does not compromise the investigation, the reputation of the client, or the safety of the subject involved in the investigation;
Telematics-Online Research & Investigation shall disclose to the client, at the start of the investigation the applicable rates and charges, and shall at any time during the investigation provide an up to date accounting of the current costs. If a budget is set-forth, Telematics-Online Research & Investigation will not exceed the amount without prior written consent from the client;
Written reports and accounting will be provided for all investigations upon request unless alternate arrangements were requested by the client. Reports shall be in a standard format, and shall be factual, objective and unbiased. No opinions or speculations shall be expressed in the reports.
Any questions or concerns regarding these policies should be directed in writing to the Telematics-Online Research and Investigations Privacy Officer here:

Telematics-Online Research & Investigation Inc.
427-4246 Albert Street | Regina, SK Canada | S4S 3R9

Or through the contact page of our website here.

Our Skills

Feedback is crucial to our success. In 2016 we sent a blind survey to our clients in an effort to determine our core strengths and look for areas in which we can improve our services and client expectations. This has formed an integral part of our corporate improvement plan.

Responsive: Provided Ongoing Communication with Me/My Organization 89.20 %

Ethical: Instilled Trust & Integrity While Handling My/Our File 96.40 %

Professional: Knowledge & Competence of Investigator(s) 92.10 %

Listened To & Understood My/Our Organizations Needs 89.70 %

Discreet: Valued My Privacy & Security At All Times 99.99 %

Cost Effective: Felt Services Provided Were an Investment 96.40 %

I Would/My Organization Would Recommend Their Services to Others 99.99 %

What our clients are saying…

I recently had the opportunity to work with you in the search of my birth father and his family which turned out better than I could have hoped for. Your guidance and insight into the process and what I might find at the end of my search was spot on. I could not have done this without your help. I must admit I went into this with some trepidation but any concerns I may have had quickly vanished with both your professional and personal handling of this case.

Greg Hunt
Niagara Falls, Ontario
Wanted to take the time to thank you and your investigators for the recent investigation you conducted on behalf of Sears Canada Inc. Your professionalism in the handling of a delicate situation plus the detailed summary you provided at the conclusion was exactly what we had hoped for. Thanks again!

Barry Hopkins
Sears Canada Inc